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SHIPPING & RETURNS

We offer free shipping to anywhere in the United States, including Alaska and Hawaii.
Return Policy At Vitalize Silk, our goal is to produce the best results possible while ensuring the highest degree of safety at all times. We manufacture our products in the U.S.A. in facilities in full compliance with FDA regulations to guarantee their quality and safety. Vitalize Silk uses the highest-quality silk to help keep hair healthy. We offer refunds within fifteen (15) days of delivery to the recipient with a ticket number, only for unopened packages(s), container(s), or bottle(s) as inspected and determined by Vitalize Silk. If packages(s), container(s), or bottle(s) are opened that exist in a system or kit, there will be NO refund for that system or kit. NO EXCEPTIONS. Shipping expenses will not be refunded in any case, including, but not limited to, returns (unless the return is the result of an error made by Vitalize Silk). To qualify for a return, please submit a ticket request to customer service. Failure to have the ticket number visible on either inside or outside of the returned package will automatically be denied as part of our policy. Once returned order has been received with a ticket number. Please allow up to (21) business days to process the refund if approved.

TO BEGIN THE RETURN PROCESS, PLEASE USE OUR SUPPORT PORTAL
SUPPORT PORTAL
DELIVERY TIME
Delivery time generally takes 5-8 business days. Delivery time does not include the time it takes to process your order. All orders are processed and shipped within 48 hours of receipt.

DELIVERY TIME

Delivery time generally takes 5-8 business days. Delivery time does not include the time it takes to process your order. All orders are processed and shipped within 48 hours of receipt.

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Connect with us

We would love to hear from you!